dennis yang dot com

so… my phone has been acting very strangely ever since i’ve gotten back from the cruise in miami (maybe it’s seasick).. so i called “611″ to try and get the problem fixed…

so, they have this whole automated voice recognition thing that i’m not sure is actually THAT much better than the old fashioned “push 1″ menus.. or hell.. i just want to talk to a real person…

automated voice: “please describe your problem”
me: “my text messaging doesn’t work”
voice: “ok, are you having a billing issue?”
me: “no”
voice: “ok, main menu, please describe your problem”
me: “technical support.” (after listening to the choices of what i can actually say)
voice: “ok, technical support. are you having a problem with making a call? or something else?”
me: “something else.” (hmm.. it’s texting, so it’s not really making a call, right?)
voice: “ok, something else. are you having a problem with email? or entertainment features?”
me: (ok, i’m confused at this point, so i just say nothing.)
voice: “ok, main menu.”

AAARGH!

So.. I finally get a real live person to talk to, and they have no idea what’s wrong with my phone. At one point, the nice lady asked me “Sir, do you know how to send a text message?”. Grrrr.

Ok, so I’ve just been put on hold by the nice customer service lady and now she’s telling me that I have to go to the Cingular store to try and figure out what’s wrong with my phone. That’s fun.

This entry was posted on Wednesday, January 26th, 2005 at 5:30 pm and is filed under scenes. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.